Frequently Asked Questions
Fitness levels: We accept your challenge and cater to everyone’s pace, size, ability & age.
Swimming abilities: Guests need to have a very basic level of confidence to manovere in the water. For our riverboarding and advanced tours, all participants have to complete water confidence training, which could potentially involve swimming a grade 2 rapid prior to the tour. If unable to complete the training for whatever reason, individuals will not be able to participate in the tour.
Medical Conditions: Participants should disclose any medical conditions (including allergies) at time of booking, that way we can best cater to everyone on the day. As our tours are a physically demanding adventure there are some medical conditions, impairments or disabilities may exclude participants from participation for safety reasons including but not limited to pregnancy, spinal injuries, some neck injuries. Please call us to discuss any concerns.
Age restrictions: People aged 18 years and under can participate, but will need to be accompanied by a parent / guardian. Guests under the age of 18 years must have a parent or guardian sign on their behalf. Every participant must sign a liability release form prior to commencing the trip.
- 8-11 years: Behana Canyon
- 12-15 years: Crystal Canyon, Spillway Canyon, Barron River Boarding
- 16+ years: Tully Riverboarding
Other: We always have a guide with you to show you the way and help find those hidden gems that make this experience amazing! We aim to have a Guide:Guest Ratio of 1 Guide : 6 Guests // 2 Guides :12 Guests, etc.
- Board shorts, swimmers
- Dry clothes, towel, sunscreen
- Daily medication
- Your voucher and extra cash if you would like to purchase your photos/video or merchandise
- Wear contact lenses rather than prescription glasses.
- Gropro & attachments (must be hands free)
- Humour & a sense of adventure
- As well as the above list
- Closed toed shoes (runners) and socks
- As well as the above list
- Shoes aren’t needed, but socks can be a good idea for under the fins to prevent rubbing/blisters.
Can you pick me up from the Northern Beaches or Port Douglas?
A: No, the morning traffic can be a nightmare in our buses, and we dont have the staff available to manage a wide range of locatioins, so we always recommend the public shuttle or an Uber into the city & we can meet you there. If you are a large group, then contact us we may be able to do it for a flat fee.
24hrs a day, 7days a week, all year. We are happy to chat anytime we are awake, haha
All bookings made direct though the operator will be charged the full amount including the Levy at the time of booking, unless otherwise discussed with the operator. All bookings via a booking agent payments will be determined by the bookings agent’s policy which may include full payments, or deposits only. If full payment is not made at the time of booking, credit card and customer contact details are needed to secure the booking.
Minimum numbers: We require a minimum of 4 people to guarantee departure, until then it’s not a confirmed departure and in the unlikely event we need to cancel the tour we will try our best to find an alternative, otherwise a full refund will be issues (when booked direct).
- 0-25 hours before travel will attract a 100% cancellation fee and no refund at the Operator’s discretion.
- 25-48 hours before travel will attract a 50% cancellation fee at the Operator’s discretion.
- If booked through a third party (not direct), you will need to check with their Terms & Conditions in regards to refunds…
In the case of Force Majeure in/around Cairns (meanings circumstance beyond our reasonable control including, but not limited to, threat of war or war, riot, civil strife, terriorist activity, disease, industrial disaster, adverse weather conditions, fire and strikes), Cairns Canyoning/Rapid Boarders will not be liable for any delay, change or cancellation of a trip. Cairns Canyoning will refund all monies, if we need to cancel our trip.
Please note Cairns Canyoning/Rapid Boarders is also not responsible for expenses incurred while preparing for a cancelled trip (e.g non-refundable advance purchase of meals, entrance fees not booked through Cairns Canyoning/Rapid Boarders, visa fees, loss of enjoyment, etc.) o for any additional arrangements made before or after the cancelled trip.
Yes we get wet (unless you’re a spectator).
All Canyons depending on weather and group have a jump of at least 4 metres, there are some higher jumps but they are optional.